Transaction Pro for QuickBooks Desktop Launching Issue

Incident Report for TransactionPro

Resolved

This incident has been resolved.

Posted Jul 29, 2021 - 17:23 EDT

Update

Update- Some users have reported that after a MS Office update, Transaction Pro for QuickBooks Desktop freezes during it's launch cycle. Customers have had success after uninstalling and reinstalling the Microsoft Access Database engine 2010 on their local computer by following the instructions in this article: https://support.transactionpro.com/kb/article/2-microsoft-access-database-engine-is-required/

Posted Jul 12, 2021 - 10:33 EDT

Investigating

We are currently investigating an issue where Transaction Pro freezes during it's launch cycle. We have seen success with customers uninstalling and reinstalling the Microsoft Access Database engine 2010 on their local computer by following this article: https://support.transactionpro.com/kb/article/2-microsoft-access-database-engine-is-required/

Our engineering team has also been notified and are looking into what may be causing these issues, we will continue to update here as we have more information.

Posted Jul 08, 2021 - 18:21 EDT

This incident affected: Transaction Pro for QuickBooks Desktop (Version 6, Version 7, Version 8).